If you cannot find a course that has been set up by your teacher, follow these steps:
Uninstall and reinstall the app
This usually solves the problem. Sometimes outdated versions of the app or cached data can also cause problems. Don't worry: your progress within the app will be retained when un-/reinstalling.
If this does not solve the problem, there may be three reasons:
- You are not logged in with the correct account: If possible, please log in with the official e-mail address of your institution. For example, if you are studying at the ZHAW, use @students.zhaw.ch or @zhaw.ch.
- The teacher has either not activated the course or has not yet invited you to the course: Please contact your teacher and ask them to activate the course and invite you via e-mail or course code.
- The course is no longer active and is in the archive. You can access older courses at any time via the small archive button next to the settings button.
If you still cannot find your course, please send an e-mail to: support@brian.study.
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